Refund policy
deWiz Golf has a 30-day return policy, starting when the product is delivered.
To be eligible for a return, your item must be in like new condition, and in the original packaging with all original labels attached. To receive a full refund the deWiz and charging cable must be included in your return.
Some items are not eligible for returns, including:
Gift cards
Downloadable software products
Sale items
RECEIPT OR PROOF OF PURCHASE
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will notify you by email that we have received and accepted (or rejected) your return.
If the return is accepted, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
Some refunds may take until your next billing cycle to process. Please contact your bank or credit card company with questions about when the credit will be posted to your account.
If you still have not received your refund after contacting your bank or credit card company, please email us at support@dewizgolf.com
SALE ITEMS
Only regular priced items may be returned, sale items are FINAL SALE.
EXCHANGES
Normally, we only replace items if they are defective or damaged for reasons not due to your error or misuse. However, there might be other situations where a request for exchange could be accepted. If you need to exchange your purchase for the same item, send us an email at: support@dewizgolf.com and explain your problem. We will do our best to help you solve the situation. Do not send the product to us unless invited to do so.
RETURN PROCESS
If above guidelines have been met, please contact us at support@dewizgolf.com with your name, e-mail address and order confirmation number.
US AND SWEDEN ONLY
Upon submitting your online return or exchange, you will receive a prepaid return label along with instructions on how to send your return to us via email. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
INTERNATIONAL RETURNS (OUTSIDE OF US AND SWEDEN)
After contacting us we will send you the return address, and you may use a carrier of your choosing. We recommend that you use a tracked service and keep your return tracking number for reference. Sending your tracking number to support@dewizgolf.com is highly recommended to ensure you meet our 30-day trial policy. To meet this policy, you must apply for your return by Day 30.